If you use social media on a regular basis, you may know how stressful it would be to unexpectedly lose your account and everything on it.
Becky O'Haire had worked pretty hard to amass her 39,000 followers on Instagram over 5 years, and enjoyed interacting with them on a daily basis. Then last week, she went to open the app and was met with the login screen but wasn't able to get in to her account. Next thing, an email arrived from someone who had hacked her account and was demanding $300 in 2 hours of they would delete and sell her account.
Becky considered sending them the money but ultimately decided not to as there's no guarantee the hackers wouldn't just keep her money. She hasn't been able to speak to anyone at Instagram as every avenue she's tried only offers automated responses, so she has started a new account in the meantime and is working on building up her followers again. Becky is using this new account to emphasise the importance of good security on your social media accounts - two factor authentication all the way!
Check out the chat in full by pressing the play button on screen.