My Taxi has announced it's introducing a €5 cancellation fee for customers.
As part of an update to terms and conditions, customers have been told that they may be charged if they cancel after a driver accepts a job.
Users who are not at the pick-up address within 5 minutes of a drivers arrival will also have to pay the fee if the driver cancels the job.
The changes will come into effect on May 23rd.
My Taxi says only a very small percentage of its passengers will be affected by this new change.
In the last 6 months 3% of its passengers cancelled on a driver after the booking had been allocated.
