Bank of Ireland has confirmed any transfers or withdrawals carried out during a technical glitch will be applied to accounts today.
The banks says a technical issue which impacted a number of its services has now been fixed. It meant customers were able to transfer and withdraw funds that weren't actually in their accounts.
Queues formed at ATMs across the country on Tuesday night, as people rushed to withdraw cash after transferring non-existent funds to Revolut accounts.
Gardaí were deployed to ATMs to disperse the long queues that had formed at some ATMs in Dublin city centre.
A statement issued by Bank of Ireland on Wednesday morning states that withdrawal and transfer transactions will be applied to customer accounts today.
“Yesterday a technical issue impacted a number of Bank of Ireland’s services. Our teams restored these services overnight and all services are available to customers this morning. Overnight payments to accounts may appear throughout the day.
"We are aware that the technical issue meant some customers were able to withdraw or transfer funds above their normal limits.
"These transfers and withdrawals will be applied to customers accounts today."
Following the outage yesterday, the App and 3650nline are back working again. Overnight payments to accounts may appear throughout the day. We sincerely apologise for the disruption this outage caused - we know it fell far below the standards our customers expect from us.
— Bank of Ireland (@talktoBOI) August 16, 2023
The bank has apologised and is urging any customers facing financial difficulties due to an overdrawn account to contact them.
"We urge any customer who may find themselves in financial difficulty due to overdrawing on their account to contact us.
"We sincerely apologise for the disruption this outage caused – we know we fell far below the standards our customers expect from us.”
Bank of Ireland confirmed on Tuesday afternoon that customers using its mobile banking and 365Online services were 'experiencing difficulties'. It meant that some customers were able to transfer and withdraw funds above their normal limits.
