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AIB Scraps Plans To Make 70 Branches Cashless

AIB says it has decided not to proceed with the proposed changes to its bank services. The bank has...


AIB Scraps Plans To Make 70 Br...

News

AIB Scraps Plans To Make 70 Branches Cashless


AIB says it has decided not to proceed with the proposed changes to its bank services.

The bank has issued a statement saying it will not be making 70 of its branches cashless.

It comes after The Central Bank insisted that vulnerable customers should have full access to basic banking services.

Yesterday, Taoiseach Micheál Martin had asked the bank to reconsider the move, and had been due to meet Bank chiefs to discuss the issue.

Just before midday, AIB issued a statement saying it would not proceed with the plan, in recognition of the "customer and public unease" it has caused.

AIB Statement in full:

"In recent years there has been a dramatic increase in the use of digital banking services and a decline in branch visits and cash usage. In AIB’s case, there are 2.9 million daily digital interactions compared with 35,000 customer branch visits. There has been a 36% decline in cash withdrawals from ATMs and a 50% fall in cheque usage over the past five years. AIB has also seen a fall of almost 50% in branch over-the-counter teller transactions, while mobile and online payments have increased by 85% in that same timeframe.

 It was in the context of this evolving banking environment and the opportunity to enhance its long- standing relationship with An Post that AIB took the decision to remove cash services from 70 of its branches. However, recognising the customer and public unease that this has caused, AIB has decided not to proceed with the proposed changes to its bank services.

The bank continues to retain its 170-strong branch network in its entirety and will also continue to offer banking services through its relationship with at An Post at its 920 post offices nationwide."



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